Delete your account

Where Tickets · Effective 17 September 2026

You can delete your account and everything in it yourself, from the app, and it takes effect immediately. You do not need to write to us or wait for anyone.

In the app

1. Open Account.
2. Tap Delete account, at the bottom of the screen.
3. Read what will be deleted, then type your email address to confirm.
4. Tap Delete account.

The same option appears on the "Your data can't be recovered" screen as Delete account and start over, for anyone who has lost both their password and their recovery code and is locked out of their encrypted data. It is the same deletion, and afterwards the same email address can be used to sign up again for a fresh, empty account.

If you pay for a plan

Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first, or it will keep charging you. A lifetime plan is a one-time purchase, so there is nothing to cancel.

What is deleted

Everything:

• Your trips and the documents in them — tickets, boarding passes, bookings.
• Traveller names, notes and anything else you wrote.
• Your sign-in. The email address and password stop working, and "Continue with Google" with the same Google account creates a brand-new, empty account.
• Trips you own are removed for the people you shared them with too — they will lose them.
• In trips other people shared with you, the documents you added are removed. The trip itself, and everything else in it, is untouched for its owner and the other members.
• Your purchase records — how many free documents you have used, and which plan you hold — and your profile at Adapty, the purchase service the Android app uses.
• Any invite code or invite QR you created that has not yet been used stops working.
• Every phone signed in to the account is signed out, and its local copies are removed. Your recovery code no longer works.

This happens immediately and cannot be undone. Your documents, names and notes are encrypted with keys only you hold — once deleted, nobody can bring them back, including us.

If you can't open the app

If you have uninstalled the app or cannot sign in, write to privacy@wheretickets.app from the address you signed in with. We will delete the account and its data within 30 days. Writing from the address you signed in with is how we know the request is yours.

What is kept

Nothing. The one exception is crash reports that were already sent before you deleted the account. They contain no names, document contents, file names, email address or account identifier, and the crash-reporting service deletes them on its own schedule — we cannot delete them any sooner. Google keeps its own record of any payments made through Google Play, under Google's privacy policy; that record is not ours to delete.

Our privacy policy describes what the app holds and why. Questions about any of this: privacy@wheretickets.app.